Before sending a ticket, please consult your colleagues, ambassadors and domain key-users.
Help us to help you faster
When creating a ticket, provide as much relevant details as possible such as your computer name, browser you are using, website URL, the program that causes the problem, …
In the Description box, add all useful information you have, for example:
Do you need help with your Velbus installation or do you want to report a problem? Please fill in the form.
Try to provide as much relevant information as possible (such as product number, software version, photo and a description of the situation, etc.), so that we can help you quickly.
After submitting this form, it will automatically create a ticket for you in our support system. You will receive an email from us with your support ticket number in the subject line. You can always respond by mail as long as you keep this ticket number in the subject line of your mail.
Before sending a ticket, please consult your colleagues and/or service center manager.
Help us to help you faster
When creating a ticket, provide as much useful details as possible, for example:
If possible, take a screenshot of the issue or error message and save it to your computer. Click the button 'Choose File' and add the screenshot to the ticket. You can add any other relevant files as well.
If you need a new computer, new software, other hardware (for example keyboard, headset, etc), access to network folders or to specific software ...
Ask your service center manager for approval and to enter a request for you via this form.
If you have accidentally deleted a file on a network drive, you can send a ticket to restore that file.
Fill in the file location and the date when you last accessed the correct file.
Did you already consult your domain ambassadors to discuss the change?
If everyone agrees, Ask your domain key-user to request for a change via this form.
Did you not find the right option in above list? Please add your issue/question here, as detailed as possible.
All possible problems regarding toilet facilities and plumbing, heating, ventilation, air conditioning and compressed air.
Please describe the problem as clearly as possible. In case of a critical emergency, e.g. a flood due to leakage, immediately call nr. 300.
All possible problems regarding electricity and light.
All possible issues regarding the operation of ‘The Workshop’, vending machines and coffee machines, blocked doors, incorrect charging of an article, problems with badge, creation of a new badge, range changing proposals...
In addition, special orders for meetings and events must be done through this ticket type, with a clear description of requested numbers, delivery day and delivery hour.
All possible issues regarding general maintenance of toilet facilities and plumbing, offices, meeting rooms, parking spaces...
Please describe the problem and location as clearly as possible, completed with a photo if needed.
All possible issues which cannot be assigned to one of the ticket types above, e.g. collection of a large amount of waste cardboard, preparing a meeting room with multimedia, etc
Please provide an Excel file with the products you wish to be added and pay attention to the following:
Please provide an Excel file with the products you wish to edit and pay attention to the following:
Please provide an Excel file with the products you wish to be translated and pay attention to the following:
Please provide the customer base file and pay attention to the following:
Please provide an Excel file with the products you wish to be defined and pay attention to the following:
Did you not find the right option in above list? Please provide all useful information such as: