Basic Troubleshooting

• check if your cables are plugged in correctly
• restart your computer
• check if you can find a solution for your specific problem in our FAQ pages

If possible, take a screenshot of the issue or error message and save it to your computer. Click the button 'Choose File' and add the screenshot to the ticket. You can add any other relevant files as well.

If you need a new computer, new software, other hardware (for example keyboard, headset, etc), access to network folders or to specific software ...

Ask your service center manager for approval and to enter a request for you via this form.

If you have accidentally deleted a file on a network drive, you can send a ticket to restore that file.
Fill in the file location and the date when you last accessed the correct file.

Did you already consult your domain ambassadors to discuss the change?
If everyone agrees, Ask your domain key-user to request for a change via this form.

Did you not find the right option in above list? Please add your issue/question here, as detailed as possible.

All possible problems regarding toilet facilities and plumbing, heating, ventilation, air conditioning and compressed air.

Please describe the problem as clearly as possible. In case of a critical emergency, e.g. a flood due to leakage, immediately call nr. 300.

All possible problems regarding electricity and light.

All possible issues regarding the operation of ‘The Workshop’, vending machines and coffee machines, blocked doors, incorrect charging of an article, problems with badge, creation of a new badge, range changing proposals...

In addition, special orders for meetings and events must be done through this ticket type, with a clear description of requested numbers, delivery day and delivery hour.

All possible issues regarding general maintenance of toilet facilities and plumbing, offices, meeting rooms, parking spaces...

Please describe the problem and location as clearly as possible, completed with a photo if needed.

All possible issues which cannot be assigned to one of the ticket types above, e.g. collection of a large amount of waste cardboard, preparing a meeting room with multimedia, etc

Please provide an Excel file with the products you wish to be added and pay attention to the following:

• do not add duplicate items
• do not add deleted items
• use SKU's or Velleman EAN codes only
• provide all specs, features and data needed to be created in PIM

Please provide an Excel file with the products you wish to edit and pay attention to the following:

• do not add duplicate items
• do not add deleted items
• use SKU's or Velleman EAN codes only
• clearly mark what you wish to have edited

Please provide an Excel file with the products you wish to be translated and pay attention to the following:

• do not add duplicate items
• do not add deleted items
• use SKU's names or Velleman EAN codes only
• we only provide NL, FR, GB, DE, ES, PL, PT (translating to PT and PL can take a few weeks)
• clearly mark what you want to have translated (manuals, specs, features, artwork, ....)

Please provide the customer base file and pay attention to the following:

• make sure our SKU's or EAN codes are mentioned in the file
• clearly state in the description what you what you want us to provide

Please provide an Excel file with the products you wish to be defined and pay attention to the following:

• do not add duplicate items
• do not add deleted items
• use SKU's names or Velleman EAN codes only
• clearly mention the number of batteries and battery types included when the data is not available on our site yet
• in case of doubt of the correct tax codes we will ask you for your confirmation/feedback

Did you not find the right option in above list? Please provide all useful information such as:

• a clear description of the question/problem
• an error message
• etc.