Velbus SL2 - Tech Service

Before sending a ticket, please consult your colleagues, ambassadors and domain key-users.


Help us to help you faster
When creating a ticket, provide as much relevant details as possible such as your computer name, browser you are using, website URL, the program that causes the problem, …

In the Description box, add all useful information you have, for example:

  • a clear description of the problem
  • an error message
  • etc.

Do you need help with your Velbus installation or do you want to report a problem? Please fill in the form.

Try to provide as much relevant information as possible (such as product number, software version, photo and a description of the situation, etc.), so that we can help you quickly.

After submitting this form, it will automatically create a ticket for you in our support system. You will receive an email from us with your support ticket number in the subject line. You can always respond by mail as long as you keep this ticket number in the subject line of your mail.

Before sending a ticket, please consult your colleagues and/or service center manager.


Help us to help you faster
When creating a ticket, provide as much useful details as possible, for example:

  • a clear description of the problem
  • location
  • relevant dates
  • etc.

Basic Troubleshooting

  • check if your cables are plugged in correctly
  • restart your computer
  • check if you can find a solution for your specific problem in our FAQ pages

If possible, take a screenshot of the issue or error message and save it to your computer. Click the button 'Choose File' and add the screenshot to the ticket. You can add any other relevant files as well.

Please do not use spaces as seperator, use commas or semicolons instead.

Please choose a ticket type from the drop-down menu.